Customer Support paint
Here to Help You Find What You Need
Find answers to the most relevant questions across various key areas of our services. Whether you're a new customer or an existing customer, the information provided is designed to guide you through essential processes and provide the support you need
Product Support
Bill Payment
Return & Issues
Emergency Contact
Sample Requests
Product Documents
New Customer
Shipping & Handling
Account Information
Most Popular Questions
Here are the top questions users frequently ask. Find clear and concise answers to help you navigate our products, services, and processes with ease.
Tradeasia supports several payment options including Letter of Credit, Telegraphic Transfer and Documentary Collection through bank. If you have questions about how your payment method is set up or need assistance with invoicing procedures, please get in touch with our Credit Team at contact@chemtradeasia.com or (+62) 877-6100-1633.
If you need to return a product purchased through Tradeasia, please contact our Customer Service Team at contact@chemtradeasia.com or (+62) 877-6100-1633.
All return requests are reviewed individually, and formal approval is required before a return can proceed. If a return is not possible, our team will work with you to explore alternative solutions based on your specific situation.
Once the delivery has been executed, our sales team will process the documents, including Bill of Lading, and we will send it to your registered email. For orders shipped using your chosen logistics provider, please get in touch directly with the carrier or your third-party billing company to retrieve the document.
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